Basic policy is PLS team accepts money back as refund from PayPal, Moneybookers/Skrill and bank account. All people can request refund via live support, email (firstname.lastname@example.org), MSN (email@example.com), Skype (firstname.lastname@example.org). We DO NOT recommend PayPal Dispute, PayPal Claim or PayPal Chargeback. We recommend you to solve the cases via live support, email, MSN, Skype. Customer Service Representative is 24* 7 available, and live support, email, MSN and Skype is 24*7 available. We can refund the money in a working day, but weekend breaks of financial officers are Saturday and Sunday, so the refund time is 2 hours – 48 hours.
If you have a PayPal account and you paid via PayPal balance. Your money will be back to your PayPal balance directly when we issue a refund. The refund time is a working day.
Moneybookers/Skrill e-wallet is Moneybookers/Skrill balance. Your money will be back to your Moneybookers/Skrill e-wallet directly when we issue a refund. The refund time is a working day.
We can issue the refund in a working day, but we cannot confirm when the money will be back to your credit card directly. The money is beyond our control since we issue the refund. There are 2 gateways of credit card payment. One is through Moneybookers/Skrill, the other is through PayPal. If you cannot find the money back in your credit card, you can contact your credit card credit card issuer bank.
PLS reserves the right to provide proof of consensual sale or completed service to credit card issuer bank if the chargeback filed. PLS reserves the right to provide proof of consensual sale or completed service to PayPal if the claim or dispute filed. PLS accept decides of credit card company and PayPal unconditionally.